Refund policy

Changing your mind (standard products)

If you're a consumer buying from our standard range (standard sizes, pouch sizes and colours), UK law gives you 14 days from delivery to cancel. Email info@aldbelts.com to let us know, then send the items back within 14 days of telling us.

Hygiene: please try for fit only. Our belts are worn against the skin, so please only try them on over clothing, the way you would in a shop, and keep them in their original bag. Items that have been worn in rehearsal or performance, washed, marked, or that smell of use can't be resold, and we'll reduce the refund by up to the full price to reflect that.

Unused items must come back clean, in their original packaging, in the condition you received them. You pay the return postage unless the item is faulty or we sent the wrong thing. We'll refund the item and the original standard delivery charge within 14 days of getting it back and checking it.

Custom and personalised items

Items made to your own specification (custom sizes, custom pouch shapes or placements, special colours or anything on our Custom Mic Belts page) can't be returned for a change of mind, because they're made just for you. This doesn't affect your rights if they're faulty.

Faulty, damaged or wrong items

Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, email us with your order number and a photo within 30 days and we'll replace, repair or refund it, including return postage. Your legal rights under the Consumer Rights Act 2015 are not affected.

Business and company orders

Orders placed by a business, theatre, production or hire company aren't covered by the consumer 14-day cancellation right, so we don't accept change-of-mind returns on business orders. Faulty or wrong items are always put right.

Exchanges

Need a different size? Email us first and we'll arrange the swap. For UK customers, we'll cover the return postage on size exchanges and send the new size for free. Overseas customers are welcome to exchange or return too, but return postage and any customs charges are at their cost.

How to start a return

Email info@aldbelts.com with your order number and what you're returning. Please don't send items back without contacting us first, so we can match your parcel to your order and send you the return address.